Return & Refund Policy

Last updated: 31 October 2026

We want you to be happy with every print. Because most of what we make is produced to order from your own photos and files, our policy is split into two parts: made-to-order items and ready-made products.

Made-to-order items

Photo prints, enlargements, posters, canvas prints, fine art prints, photobooks, calendars, cards, passport and visa photos, photo gifts (mugs, puzzles, cushions and similar) and framed prints made to your order are personalised items. They cannot be returned, exchanged or refunded for change of mind, a wrong file uploaded, or a size or finish chosen in error.

Our quality guarantee. If an item arrives with a printing fault, damage, or is not the size, paper or finish you ordered, tell us within 7 days of collection or delivery and we will reprint it free of charge. If a reprint is not possible, we will refund the item. We cover return shipping for faulty items, or you may bring the item to our shop.

We print files exactly as supplied. Differences between your screen and the print, and softness caused by low-resolution files, are not printing faults. If we spot an obvious problem with a file before printing, we will contact you first.

Ready-made products

Photo frames, albums and refill sleeves, Instax film, disposable cameras and other off-the-shelf products can be returned within 30 days of collection or delivery, provided they are unused, undamaged and in their original packaging, with your order number or receipt. Return shipping for change-of-mind returns is borne by the customer; you are welcome to return items in person at our shop. Faulty ready-made products are exchanged or refunded at no cost to you.

Gift cards and vouchers

Gift cards and vouchers are non-refundable and cannot be exchanged for cash.

Cancellations

Orders can be cancelled for a full refund before production starts. Once printing or binding has begun, the order cannot be cancelled.

How to request a return or reprint

Email sales@ktcolour.com.sg or WhatsApp +65 9169 0230 with your order number and, for faults, a photo of the problem. Please do not send items back before contacting us.

Refunds

Approved refunds are made to the original payment method within 10 business days. Delivery charges are refunded only when the return is due to our error.

Kim Tian Colour Pte Ltd
Blk 531 Upper Cross St #01-06 Hong Lim Complex, Singapore 050531
Tel 6276 9576